Loading... Please wait...

Our Newsletter

Q & A

1. How much is the postage? Price includes Tax?

Listed price is the final price you will pay, including P&P and tax, however, some Asian and South American countries need to pay extra postage, please contact customer services before you place your order.

2. Which countries do you deliver to?

We deliver to the UK, Ireland, Spain, USA, Canada, Australia, New Zealand free of postage and some other countries with some postage charge.

We don't deliver to Netherlands, Germany, Belgium, France and any African countries. Any customers who come from the above countries and place order will be refunded later on and a little commission fee will be charged by our 3rd party payment company which is out of our control.

If your country is not in the above lists and you wish to place an order from us, please contact Customer Services before you place your order.

3. What courier do you use for deliveries and are they traceable?

We use EMS International Express to ship our items. For UK customers, parcelforce will deliver goods to your doorstep. Other countries may have different couriers to deliver your parcels to your door. 

You will be able to see the tracking number of your order which can be tracked online.

4. How long is the delivery?

We dispatch most of our orders the next working day after we receive the payment, some other orders may be delayed a few days depending on stock availability. The average delivery time is 4-9 working days.

Some unexpected issues like weather, flight delay, post office strikes and so on may delay the delivery. We will do our best to inform you in the first place if it happenes. 

5. What payment methods do you accept?

At the moment, our system accepts VISA (debit or credit) card payment.

6. Return Policy

You may return any unopened item, within 7 days of receiving it, for a full refund. We will refund you in full once we have received the item. 

Note: Unwanted items that are returned must remain in their original condition, unopened, unused and with any seals or shrink-wrap intact.

The easiest way to request a return or request a replacement is to use our return request system which is in "My Account" section. 

Log into your account, Click "My Account" on the top left of any page, then click "Return Requests", click "Completed Orders" if you have more than one order, then click the yellow button "Return Items". Select "qty for return" for those items that you wish to return, "Return Reason"and "Return Action" from the dropdown menus, then put details of the problems or reason for return and click button "Submit return request".

We will deal with your request ASAP and inform you the result through insite message.